Return Policy

Returns & Refunds

At Songerie, we want you to love every piece you choose. If something isn't quite right, we're here to make it easy.

How to Return

Simply reach out to us within 14 days of purchase and we'll guide you through the process. Returns are complimentary. We will arrange collection at no cost to you.

Condition of Returns

Items must be unworn and unaltered. We trust our customers to return pieces in the same care they were received.

Refunds

Once your return has been received and inspected, a full refund will be issued to your original payment method. Please allow a few business days for this to reflect depending on your bank or card provider.

Exclusions

Please note that the following items are final sale and cannot be returned:

  • Sale items
  • Personalised or custom pieces

Shipping Policy

Shipping

At Songerie, every order is shipped complimentary, no minimums, no exceptions. Wherever you are in the world, we'll bring the collection to you.

Complimentary Worldwide Shipping

We offer free standard shipping on all orders, delivered to your door wherever life takes you.

Processing & Dispatch

We strive to process and dispatch all orders in a timely manner, working diligently to ensure your pieces are on their way to you as soon as possible. Orders are processed the entire week.

Delivery Times

Delivery timeframes vary depending on your location. While we work hard to get your order to you promptly, international shipments may be subject to local customs clearance processes, which can occasionally cause delays beyond our control.

Tracking

Once your order has been dispatched, you will receive a confirmation with tracking details so you can follow your parcel every step of the way.